By entering the categories section, choose your desired products, complete the inquiry form, and send your inquiry request to the Hightex Group collection.
After reviewing your request, Hightex Group will send the results of the inquiry, along with the prices and inventory conditions, to the inquiries section in your user portal.
In the portal’s inquiries section, review the results of your requests and proceed with placing an order, making your payment through the provided account numbers.
Upon preparation for delivery, Hightex Group will deliver your orders to the designated address via the specified carrier, and the order invoices will be sent to you through the portal (transportation conditions are selected by you in the order form).
Upon receiving the order invoices, you can track your orders through the transportation company. Hightex Group will also perform necessary follow-ups regarding the delivery of orders.
After receiving the orders from the carrier, inspect the received items and use the portal’s order section to confirm the quality and quantity of the products. In case of non-confirmation, complete the customer support service request form and send it to the Hightex Group collection.
After reviewing the non-confirmation request form, Akdiba will take necessary measures to resolve the issue. Hightex Group customer support specialist will contact you using the contact information provided.
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